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Store Policy

Terms of Use

EUROFOOD - European Specialty Food

Effective Date: January 1, 2025

Last Updated: January 2025

Welcome to EUROFOOD! By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read them carefully.

1. Acceptance of Terms

By accessing store.ai-eurofood.com, creating an account, or placing an order, you agree to these Terms of Use, our Privacy Policy, and all other policies referenced herein.

2. Eligibility

You must be at least 18 years old to use our services. By using this website, you represent that you meet this age requirement and have the legal capacity to enter into binding contracts.

3. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must provide accurate, current information

  • You are responsible for all activities under your account

  • Notify us immediately of any unauthorized use

  • We reserve the right to suspend or terminate accounts that violate these terms

4. Product Information & Pricing

  • We strive for accuracy in product descriptions and pricing

  • Prices are subject to change without notice

  • We reserve the right to correct pricing errors

  • Product availability is not guaranteed until order confirmation

  • Product images are for reference; actual items may vary slightly

5. Ordering & Payment

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order

  • Payment must be received before shipment

  • You authorize us to charge your payment method for all purchases

  • See our Payment Rules for accepted methods

6. Shipping & Delivery

  • Delivery times are estimates, not guarantees

  • We are not responsible for carrier delays

  • You must provide accurate shipping information

  • Risk of loss passes to you upon delivery to carrier

  • See our Shipping Policy for details

7. Returns & Refunds

  • Returns are subject to our Return Policy

  • Perishable items have limited return eligibility

  • Refunds processed within 5-10 business days

  • See our Return Policy for complete terms

8. Intellectual Property

All content on this website (text, images, logos, designs) is the property of EUROFOOD or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not reproduce, distribute, or modify our content without permission

  • Product images are for personal reference only

  • "EUROFOOD" and our logo are registered trademarks

9. Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose

  • Attempt to hack, disrupt, or compromise our systems

  • Use bots or automated tools without permission

  • Impersonate others or misrepresent your affiliation

  • Post false, misleading, or defamatory content

  • Violate any applicable laws or regulations

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount you paid for the product(s)

  • We do not guarantee uninterrupted or error-free service

  • We are not responsible for third-party websites or services

11. Indemnification

You agree to indemnify and hold harmless EUROFOOD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Food Safety & Allergens

  • Product labels list ingredients and allergen information

  • Manufacturing facilities may process multiple allergens

  • You are responsible for checking ingredients if you have allergies

  • Contact us with specific allergen questions before ordering

13. Disclaimer of Warranties

Our services and products are provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

14. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of [State/Country]

  • Any disputes will be resolved in the courts of [Jurisdiction]

  • You agree to binding arbitration for claims under $10,000

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Termination

We may suspend or terminate your access to our services at any time, with or without cause, for violation of these Terms or for any other reason.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

Questions about these Terms of Use?

  • Email: legal@eurofood.com

  • Mail: EUROFOOD Legal Department, [Address]

  • Phone: 1-800-EUROFOOD

19. Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and EUROFOOD regarding the use of our services.

By using EUROFOOD's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

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Privacy & Safety

Privacy Policy

EUROFOOD - European Specialty Foods

Effective Date: January 1, 2025

Last Updated: January 2025

EUROFOOD ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our online store.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

  • Contact Information: Name, email address, phone number

  • Billing Information: Billing address, payment method details

  • Shipping Information: Delivery address, special instructions

  • Account Information: Username, password (encrypted)

Automatically Collected Data

  • Device Information: IP address, browser type, device type

  • Usage Data: Pages viewed, products browsed, time spent

  • Cookies: Shopping cart, preferences, analytics

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Communicate about orders, shipments, and deliveries

  • Send marketing emails (with your consent)

  • Improve our products and website experience

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Information Sharing

We share your information only with:

  • Payment Processors: Stripe (for secure payment processing)

  • Shipping Carriers: UPS, FedEx, USPS (for delivery)

  • Service Providers: Cloud hosting, email services

  • Legal Authorities: When required by law

We NEVER sell your personal data to third parties.

4. Data Security

We protect your information through:

  • SSL/TLS encryption for all data transmission

  • PCI-DSS compliant payment processing

  • Secure, encrypted databases

  • Regular security audits and updates

  • Limited access to personal data

5. Cookies

We use cookies for:

  • Essential Cookies: Shopping cart, login sessions (required)

  • Analytics Cookies: Website performance tracking

  • Marketing Cookies: Advertising and personalization

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your data

  • Opt-Out: Unsubscribe from marketing emails anytime

  • Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@eurofood.com

7. Data Retention

  • Account Data: Retained while account is active

  • Order History: Retained for 7 years (tax/legal requirements)

  • Marketing Data: Until you unsubscribe

  • Inactive Accounts: Deleted after 3 years of inactivity

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your information.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy?

13. Compliance

This Privacy Policy complies with:

  • California Consumer Privacy Act (CCPA)

  • California Online Privacy Protection Act (CalOPPA)

  • General Data Protection Regulation (GDPR) - for EU customers

Payment Methods

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Payment Rules

EUROFOOD - European Specialty Foods

Last Updated: January 2025

Accepted Payment Methods

EUROFOOD accepts the following secure payment methods:

  • Credit Cards: Visa, Mastercard, American Express, Discover

  • Debit Cards: All major debit cards

  • Digital Wallets: Apple Pay, Google Pay

  • Secure Checkout: All payments processed through Stripe (PCI-DSS compliant)

Payment Security

Your payment information is always secure:

  • SSL encryption protects all data transmission

  • We never store your full credit card details

  • Payments are processed through Stripe's secure servers

  • PCI-DSS Level 1 compliant payment processing

Payment Authorization

When you place an order:

  • Your payment method will be authorized immediately

  • The final charge occurs when your order ships

  • If an item is out of stock, you will only be charged for available items

  • Authorization holds typically release within 5-7 business days if not captured

Pricing & Currency

  • All prices displayed in USD ($)

  • Prices include applicable sales tax where required

  • International orders: Currency conversion handled by your bank

  • Prices subject to change without notice

Failed Payments

If your payment fails:

  • You will receive an email notification

  • Order will be held for 24 hours for payment retry

  • After 24 hours, unpaid orders are automatically cancelled

  • Please verify card details and sufficient funds

Refunds

Refunds are processed to your original payment method:

  • Credit/Debit cards: 5-10 business days

  • Actual timing depends on your bank's processing speed

  • See our Return Policy for refund eligibility

Contact Us

Questions about payments? Contact us:

ADDRESS

500 Terry Francine Street
San Francisco, CA 94158

OPENING HOURS

Mon - Fri: 7am - 10pm
Saturday: 8am - 10pm
Sunday: 8am - 11pm

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