Shipping & Returns

Shipping Policy

EUROFOOD - European Specialty Foods

Local Delivery (San Ramon Area)

New Service! We now offer local delivery for customers in the San Ramon area.

Delivery Fee: $4.00 flat rate
Minimum Order: $30.00
Service Area: San Ramon, Danville, Dublin (5-10 mile radius from store)
Delivery Time: Same-day or next-day delivery (Monday-Saturday)
Order Hours: Place orders by 2pm for same-day delivery

How to Order for Local Delivery:

📞 Call the store: 1-800-EUROFOOD (easiest for seniors)
💻 Online: Add note "Local Delivery" at checkout
📧 Email: delivery@eurofood.com with your order

Perfect for elderly customers and anyone who can't carry heavy grocery bags! We'll bring groceries right to your door.

Nationwide Shipping

For customers outside the San Ramon area, we ship nationwide via UPS, FedEx, and USPS.

Processing Time

Standard Orders: 1-2 business days
Fresh/Perishable Items: Same day processing (orders before 12pm EST)
Weekends & Holidays: Orders placed on weekends ship Monday

Shipping Methods & Rates

MethodDelivery TimeCost

Standard Shipping5-7 business days$9.99

Express Shipping2-3 business days$19.99

Overnight1 business day$34.99

FREE Shipping5-7 business daysOrders $150+

Perishable Item Shipping

Fresh and frozen items require special handling:

Cold Chain Shipping: Insulated packaging with gel ice packs
Overnight Delivery: Required for frozen items
No Weekend Delivery: Ensures freshness (ships Mon-Wed only)
Temperature Monitoring: Items shipped at proper refrigeration temperatures

Carriers

We ship via:

UPS
FedEx
USPS

Carrier is selected based on delivery speed and your location.

Order Tracking

Tracking number emailed when order ships
Track your package on carrier website
Check order status in your account

Delivery Areas

United States: All 50 states
International: Currently not available
P.O. Boxes: Accepted for non-perishable items only

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 48 hours of delivery
Provide photos of damaged items/packaging
We'll arrange replacement or full refund
We file claims with carriers on your behalf

Customs & International (Future)

Currently, we only ship within the United States. International shipping coming soon!

International Shipping Update:

Russia Shipping - IMPOSSIBLE!

✅ Confirmed: FedEx suspended ALL service to Russia since 2022
✅ UPS & DHL also suspended service to Russia/Belarus
✅ Only USPS may work, but unreliable and limited

Contact Us

Shipping questions? Contact us:

Email: shipping@eurofood.com
Phone: 1-800-EUROFOOD

Return & Exchange PolicyEUROFOOD - European Specialty Foods

Return Window

Non-Perishable Items: 30 days from delivery
Perishable Items: 48 hours from delivery for quality issues only
Defective Items: 60 days from delivery

Returnable Items

You may return:

Unopened, non-perishable products in original packaging
Defective or damaged items (with photo proof)
Incorrectly shipped items
Items that arrived in poor condition

Non-Returnable Items

For food safety, we cannot accept returns of:

Opened food products
Fresh produce, dairy, or frozen items (unless defective/spoiled)
Special order or custom items
Items purchased on final sale/clearance

Quality Issues with Perishables

If your fresh or frozen items arrive spoiled or damaged:

Contact us within 48 hours of delivery
Provide photos of the product and packaging
We'll issue a full refund or replacement
No need to return perishable items

How to Initiate a Return

Contact us at returns@eurofood.com with your order number
Explain the reason for return
Receive return authorization and shipping label
Pack items securely in original packaging
Ship within 7 days of receiving authorization

Refund Process

Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method
Refund Amount: Full product price (shipping charges non-refundable unless item is defective)
Bank Processing: Allow 5-10 business days for refund to appear

Return Shipping Costs

Defective/Wrong Items: We cover all return shipping
Change of Mind: Customer responsible for return shipping
Free Return Label: Provided for defective items

Exchanges

We're happy to exchange items:

Contact us to arrange an exchange
Same process as returns
Replacement ships after we receive original item

Damaged in Transit

If your order arrives damaged:

Contact us immediately with photos
We'll file a claim with the carrier
Replacement or refund issued promptly
No need to return damaged items

Contact Us

Questions about returns?

Email: returns@eurofood.com
Phone: 1-800-EUROFOOD
Hours: Monday-Friday, 9am-6pm EST